DELHI: To facilitate quicker redressal of buyer’s complaints, the NCR body of Confederation of Real Estate Developers Association of India (CREDAI-NCR) recently formed five sub-chapters.
All the complaints of buyers pertaining to member developers will be handled centrally by CREDAI NCR in support and coordination with respective sub-chapters. This will help in reducing the backlog at parent body resulting in lesser time in resolving the issues of buyers.
Covering different regions of Delhi-NCR, these sub-chapters will continue prefixing name of CREDAI NCR and will be called CREDAI NCR (Delhi), CREDAI NCR (Haryana), CREDAI NCR (Western UP), CREDAI NCR (Raj Nagar Extension) and CREDAI NCR (Bhiwadi). As the name suggest, these sub-chapters will cover the member developers/builders in their respective areas and will operate under the umbrella of CREDAI NCR.
Each sub-chapter will cover the area earmarked under NCR region only. For example, CREDAI NCR (Haryana) will cover only the part of Haryana falling under NCR region.
Although, certain sub-chapters were operating from some time, yet the developers preferred joining CREDAI-NCR directly. To address this, a system has been put in place that no developer will become direct member of CREDAI NCR except the ones who are having their real estate project in Delhi. Also the present members will be transferred to respective sub-chapters based on their area of operation but by default each and every member will be known as member of CREDAI NCR.
The Consumer Grievance Redressal Forum which was specially set up to deal with buyer’s complaints, has resolved 868 complaints out of 972 filed so far.
Explaining the rationale behind this step, Anil Kumar Sharma, President, CREDAI-NCR says, “The decision to delegate the responsibilities to sub-chapters is a futuristic move. It will decentralize the workload on the Consumer Grievance Redressal Forum, ensuring quicker disposal of buyers’ complaints.”