BMC moots online grievance redressal
Citizens of the city have been demanding to file their grievances online for better redressal.
Dec 07, 2012
Source : The Times of India

 

BHUBANESWAR: Bhubaneswar Municipal Corporation (BMC) will soon give a proposal to Odisha Computer Application Centre (OCAC) to facilitate citizens post grievances online to the civic body.

Citizens of the city have been demanding to file their grievances online for better redressal. At present, citizens are lodging their complaints through a toll-free number, which is getting busy tone most of the time.

"I have consulted the technical team in the BMC regarding online posting of grievances. The BMC will propose the OCAC to improve the present grievance registration system," said Sanjib Kumar Mishra, commissioner, BMC. He said it won't take more than ten days to put in place an online system.

If an online posting of grievances is made available to citizens, there will be more number of grievances than that by lodging through the toll-free number, said Siddharth Pujari, principal consultant at the BMC for IT project management unit. "The citizens will have options to lodge the complaints. They can better describe their problems without seeking anybody's help," said Pujari.

Calling the toll-free number and registering the complaint nvolves interaction with the call centre executive, who after being convinced the complaint is genuine, uploads it in web portal with the complainant's details and nature of complaint. Then it goes to the department concerned, which follows up on the complaint.

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